Genesis Hospital and Cancer Center
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PROJECT Genesis Hospital and Cancer Center
LOCATION Zanesville, Ohio, US
PROJECT COMPLETION DATE 12/18/2015
ASSOCIATED ARCHITECT Trinity Health Group
OWNER/CLIENT Genesis HealthCare System
CONTRACTOR / CONSTRUCTION MANAGER Turner Construction Company
PHOTOGRAPHER Brad Feinknopf
ARCHITECTURAL DESIGN TEAM Brian Martin, Christopher Arnold, Partricia Halaby, Naomi Kruger, Elmer Cox Jr., Michael Kang, Keri Firebaugh, Kyle Verseman, David Fersh, William Kline, Alan Bruce, Jerry Tims, Brenna Costello, Andrew Dunlap, Heebum Yang, Laura Babinski, Theodore Manos
SUMMARY DESCRIPTION OF PROJECT
Through site tours, staff and patient interviews, and designer embedded observation focused on patient experience, the team collected data to analyze the previous state of the client’s culture of care. The team identified opportunities for improvement in the care model for the new facility that now unifies two existing cancer care practices, radiation oncology and medical oncology onto one campus adjacent to a park.
The client’s mission was to drive transformation through the design of the facility that embodies a patient centric care model. The design team investigated methods for increased patient independence and evaluated patient perception of empowerment and measured the increased time staff focuses attention on care delivery.
The center is divided into zones of care. The second floor of the center which features a large open chemotherapy treatment area with 20 semiprivate “pods” organized to offer all patients views to an exterior park. The innovative design of the pods was inspired by the efficient comfort of first class intercontinental air travel prototypes which provide comfort and service in a space constrained context.
The concept was tested through mock ups constructed in the existing medical oncology practice. The mock ups were used for treatment and critiqued by patients and staff. The pods afford control of the immediate environment to the patient and their visitors in areas of privacy, lighting, and entertainment, empowering the patient and increasing staff’s ability to focus on care. Visual communication between patients and staff improved, patients could see their caregiver was active charting or with another patient in the open environment and fewer electronic nurse calls occurred as a result.
Improvements occurred in staff engagement in care, tactical process and technological integration, patient and family flow through the facility, and improved efficiencies in support, administrative and circulation space that allowed additional area to be allocated to treatment spaces and locations of physician and staff engagement with patients. Patient and staff satisfaction scores are up, including an 8% improvement in patient communication with nurses, a 19% improvement in staff responsiveness, and an impressive 33% overall reduction in wait times.
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IMAGE CAPTIONS & CREDITS
IMAGE 1 Genesis Hospital and Cancer Center, Cancer Care Center Entrance, ©Brad Feinknopf
IMAGE 2 Genesis Hospital and Cancer Center, Cancer Care Center Entrance, ©Brad Feinknopf
IMAGE 3 Genesis Hospital and Cancer Center, Infusion Therapy Pods, ©Brad Feinknopf
IMAGE 4 Genesis Hospital and Cancer Center, Main Entrance, ©Brad Feinknopf
IMAGE 5 Genesis Hospital and Cancer Center, Courtyard, ©Brad Feinknopf
IMAGE 6 Genesis Hospital and Cancer Center, Courtyard, ©Brad Feinknopf
IMAGE 7 Genesis Hospital and Cancer Center, Cancer Care Center Second Floor Reception, ©Brad Feinknopf
IMAGE 8 Genesis Hospital and Cancer Center, Cancer Care Center Ground Floor Reception, ©Brad Feinknopf